Get in Touch With Us
This page is for readers who want to reach the editorial team behind Non Gamstop Casinos — to correct something we have published, ask how a bonus term or withdrawal rule actually works, or raise a partnership enquiry. Email is the only channel we operate, and everything below explains what we can help with, what we cannot, and how long a reply usually takes.
Write to us at [email protected]. We aim to reply within two working days. There is no phone line, no live chat and no postal address for reader enquiries.
How our funding works, stated plainly
We may earn commission when a reader opens an account with a casino listed on this site. That relationship does not decide rank, rating or which limitations we print. Our rankings and reviews are produced from published terms and licensing information we can verify; a brand that pays us is still described with its drawbacks intact. If you think a listing reads like advertising rather than research, that is exactly the kind of message we want.
What we can answer, and what we cannot
We are an independent comparison and review publisher. We do not operate any casino, hold any player funds or have access to any account. That boundary decides most of what follows.
| Email us about this | Go to the operator or a regulator instead |
|---|---|
| A factual error, outdated bonus figure or broken detail on a page | A pending or refused withdrawal on your account |
| How wagering requirements, game contribution or max bonus bets generally work | Unlocking, closing or reopening an account |
| Whether a payment method is usually available to UK customers | Uploading KYC or source-of-funds documents |
| Suggestions for topics or casinos to research | Disputes over bonus forfeiture or void bets |
| Partnership, advertising and media enquiries | Requests for a deposit refund or goodwill payment |
If your message concerns money held by a casino, the operator's own complaints procedure is the first step, followed by whichever alternative dispute resolution body its licence names. Offshore-licensed sites are not covered by the UK Gambling Commission, so the escalation route differs from a British-licensed brand — more on that below.
Corrections: the detail that helps us fix things fast
Bonus terms change without notice, and a percentage or free-spin count we verified on {{ "now"|date("d/m/Y") }}-style check dates can be stale weeks later. When you report an error, include:
- The page URL and the exact sentence or figure you are disputing.
- What the correct information is, as far as you can tell.
- Where you saw it — a terms page, a cashier screen, an email from the operator.
- The date you saw it, in UK format.
We recheck against the operator's published terms before amending, and we note the date of the fresh check on the page. We do not remove a legitimate criticism because a brand asks us to.
Questions about the casinos we list
Most reader emails are about the headline offers on our ranked list of non GamStop casinos. Below are the three highest-rated entries and the sort of query each one tends to produce, so you can see the shape of an answer before you write.
Betmica — the largest headline package we list
Betmica sits top of our table at an editorial rating of 10.0, largely because its advertised welcome offer of 570% up to £5,700 plus 270 free spins is stated in pounds rather than converted from euros, which removes one layer of currency friction for British readers. Its position reflects the scale and GBP framing of that package, not any assessment of payouts.
The limitation worth stating up front: a headline percentage that large almost always arrives with substantial playthrough, per-spin bet caps while bonus funds are live, expiry windows and a ceiling on what can be withdrawn from bonus winnings. Read the full terms on the operator's own site before depositing — the advertised figure is the ceiling, not the expectation. Emails asking us to confirm a specific wagering multiple are ones we will answer only by pointing at the current published terms, because we do not set them.
Kikibet — a close second with a mixed-currency offer
Kikibet rates 9.9 and advertises 350% up to £5,555 with 300 free spins. Readers write to us about it mainly because the spin count is high relative to the deposit match, which changes the maths: free spins usually carry their own wagering on winnings, often separate from the deposit-bonus requirement, and sometimes at a different rate.
Its drawback is the same one that applies across this category — if your account currency ends up denominated in something other than sterling, card and bank payments can attract a conversion cost that no bonus offsets. Check the cashier currency before your first deposit, not after.
Betninja — a flatter, simpler welcome
Betninja earns 9.8 with £1,000 bonus and 100 free spins for all new players. It appears here because the offer is comparatively plain: a fixed sterling cap and a round spin count, with less of the tiered structure that makes multi-part packages hard to evaluate. That simplicity is genuinely useful if you are new to comparing bonus terms.
The trade-off is obvious — the headline number is a fraction of what the top two advertise, and a smaller cap means less room if you deposit at the upper end. "All new players" also still means subject to eligibility, minimum deposit and the site's own country restrictions, which we cannot confirm on your behalf.
The rest of the ranked list
WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin also appear in our rankings. A quick view of how their advertised welcome offers compare:
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.7 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.7 |
Note the currencies. Euro and dollar packages mean a UK player may be converting at deposit and again at withdrawal. Those are editorial ratings from our own research, not customer review scores.
Money questions we get asked most
We cannot see fees on your account, but we can explain the mechanics. Taking part costs whatever the site sets as a minimum deposit, and any deposit bonus requires you to fund the account first — nothing advertised as a match is free money. No-deposit bonuses and cashback exist at some sites, but they still carry playthrough and cashout caps.
- Debit cards — the usual route for UK players. Credit cards are banned for gambling in Great Britain; some overseas sites accept them regardless, which is a red flag worth weighing.
- Bank transfers — slower to clear, and more likely to trigger a manual review on larger sums.
- E-wallets and prepaid vouchers — often the quickest withdrawal option where supported. PayPal is rarely available at offshore casinos; verify rather than assume.
- Cryptocurrency — common at non GamStop sites, with network fees and price movement between deposit and cashout that a GBP account avoids.
Withdrawal times vary by method and are quoted by operators as targets, not commitments. Expect identity verification (KYC) before a first payout, and source-of-funds checks on larger or unusual amounts. Weekly and monthly withdrawal ceilings are common and are one of the first things to check in the terms. If you email us about a delayed payout, we will explain the likely stage it is stuck at — we cannot release it.
What these sites offer beyond slots
Readers sometimes contact us assuming our coverage stops at slot machines. It does not. The sites we research typically run slots of varying volatility and RTP, progressive jackpot titles, and table games including blackjack, roulette and baccarat, plus live-dealer rooms staffed by human croupiers and streamed in real time. Mobile play through a browser is standard.
Most also operate a sportsbook alongside the casino, frequently on a shared wallet, covering pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Sports promotions work differently from casino bonuses: free bets usually carry minimum qualifying odds, often around 1.80 in decimal terms, and the stake is rarely returned with winnings. If your question is about a sportsbook offer rather than a casino one, say so in your email — the terms are not interchangeable.
Eligibility, regulation and the limits of our advice
You must be 18 or over to gamble in Great Britain. Casinos without GamStop are licensed outside Great Britain — Curaçao is the most common jurisdiction among the brands we cover — which means they are not authorised by the UK Gambling Commission and are not part of the GAMSTOP self-exclusion scheme. Accepting British customers is not the same as being licensed to serve them, and we are careful to keep that distinction in our reviews.
The practical consequences: UKGC consumer protections, including the deposit-limit and advertising rules, do not apply, and complaints are handled under the operator's own licensing regime rather than a British one. Gambling Commission rules apply to Great Britain specifically; Northern Ireland sits under separate legislation. Winnings are not taxed as income for players in the UK, but that says nothing about whether a given site will pay.
We will never tell you a casino is safe, guarantee a withdrawal, or treat gambling as a way to make money. If you registered with GAMSTOP and are now looking for sites outside it, please pause on that. The exclusion period you chose was a decision made when you were thinking clearly. Free, confidential support is available from GamCare on 0808 8020 133, open 24 hours, and blocking software installed at device level is harder to work around than a scheme you can sidestep by changing site. If your message to us is about self-exclusion, deposit limits or loss limits, we will reply with support information rather than casino recommendations.
Partnership and media enquiries
Operators, affiliates and journalists can use the same address. Please include the brand, the licensing jurisdiction and what you are proposing. We will say clearly whether a placement is commercial. What we do not accept is paid positioning in our rankings, pre-written copy published as editorial, or the removal of accurate criticism as a condition of a deal.
Before you send your message
A short checklist that gets you a faster, more useful reply:
- Name the page and the specific claim if it is a correction.
- Name the casino and the offer if it is a bonus question.
- Say which stage you are at — researching, registered, or mid-withdrawal.
- Leave out account numbers, passwords, card details and copies of ID. We never need them and cannot act on them.
Every email is read by a person on the editorial team, and factual corrections are prioritised over everything else. Our current review information was last verified on 23/09/2026, and we date material findings so you can judge how fresh they are. If you would rather start by reading, our comparison of the highest-rated non GamStop sites sets out the offers, terms and limitations side by side — then write to us with whatever it leaves unanswered.